STORE POLICY

We accept orders via www.biatova.com or design exhibitions, pop up stores etc. We advise you to contact us at info@juliabiatova.com before making a purchase to clarify the availability of jewellery, the timing of production of the jewellery to order, payment and delivery options convenient for you and us. After receiving your request we’ll contact you for further details and confirmation of order. It is important to understand that each piece of jewellery is handmade, and each pearl or stone has its own unique shade, so even identical jewellery designs will be different. Note also that the colors and shades of precious metals, stones, and pearls may differ slightly from the colors in the photo.

PRODUCT AVAILABILITY AND LEAD TIMES

We carry both “made to order” and “in stock” pieces. Made to order pieces are custom produced for you when you place your order, and are shipped upon completion by our jewelers, within approximately 8 to 12 weeks of purchase. In stock pieces ship within approximately 1-3 business days of purchase. Please note that certain pieces may have different lead times, and all lead times specified are estimates only.

If you have any questions about any piece before making a purchase, please do not hesitate to contact us at info@juliabiatova.com. We will gladly address any questions or concerns you may have.

PAYMENTS

UKRAINE

– cash payment upon delivery

WORLDWIDE

– online receipt for credit &debit card payment

– we accept also PayPal Payment

SHIPPING

The shipping cost is not included in the product price.

All orders are shipped worldwide via DHL.

All orders are packed with extreme care to ensure the quality and safety of your purchase.

While we aim to ship your order within the lead time stated in your order summary, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions. If you would like to check the status of your order, please do not hesitate to contact us at info@juliabiatova.com.

DAMAGE AND REPAIR

Jewellery is non-refundable and non-exchangeable.

But we take care of our reputation, so we take care of problems related to our products.

If you receive an item that you believe is damaged or defective, we require you to send us an email to info@juliabiatova.com within 48 hours of receiving the product and provide your name, purchase confirmation, problem description and product photos. We will try to find a solution or give advice. We reserve the right to reject any request for a refund, exchange or repair.